Refund Policy

We operate a 30-day return policy, which means you have 30 days after receiving your item to request a return. Unfortunately, we cannot accept returns requested after this period.

To be eligible for a return, the item must be in the same condition as when you received it, unworn or unused, with its tags and in its original packaging. You will also need to provide the receipt or proof of purchase.

To initiate a return, you can contact us at: info@ruoegy.com

If your return is accepted, we will send you a return label along with instructions indicating how and where to send your package. Return shipping costs are borne by the customer, unless the item is defective or incorrect. Items returned without a prior return request will not be accepted.

You can always contact us with any questions regarding returns at info@ruoegy.com

Damaged Items and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, incorrect, or lost in transit, so that we can assess the issue and resolve it. In such cases, we may offer a refund or send a replacement without requiring a return. Photo or video evidence must be provided to process the claim.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including perishable goods such as food, flowers, or plants; personalized products such as special orders or custom-made items; and personal care products such as beauty products. We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have questions about a specific item. Swimwear cannot be returned for hygiene reasons.

Unfortunately, we cannot accept returns of sale items or gift cards.

Exchanges

The fastest way to obtain the item you want is to return the item you have and, once the return is accepted, make a separate new purchase for the new item.

Change of Mind / Unwanted Items

If the product arrives in good condition but you no longer want it, you may return it within 30 days from delivery. After this period, unfortunately, we will no longer be able to process return requests.

To be eligible for a return, the item must be in the same condition as when you received it, unworn or unused, with its tags and in its original packaging. You will also need to provide the receipt or proof of purchase.

You are responsible for arranging and paying the return shipping costs, including any necessary customs clearance. Please do not use a shipping method that requires the recipient to complete customs clearance, as our warehouse is unable to accept packages shipped under these conditions.

Restocking Fees

We charge no restocking fees on returns accepted in accordance with our return policy. Therefore, no additional amount will be deducted from the refund for restocking the product. The refund will be issued in accordance with the terms set out in this policy, after the returned item has been received and inspected.

Refunds

We will notify you once we have received and inspected your return and inform you whether your refund has been approved.

If approved, the refund will automatically be issued to your original payment method within 10 business days. Please note that additional time may be required for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved and you still have not received your refund, please contact us at info@ruoegy.com or call us at +31 6 39303636.