FAQ

You can track your order by visiting the Order Tracking page and entering your tracking number to view the latest status of your delivery.

If you need further assistance, you can also contact our customer service team directly.

Yes, Ruœgy offers delivery to France. The easiest way to check availability for your location is to review the options provided during checkout.

For additional confirmation, you can also contact our customer service through the Customer service page.

We process orders within 2 to 3 business days. International shipping to France takes 6 to 10 business days. The total delivery time is therefore approximately 8 to 13 business days. Tracking is included, so you can track your package after it has been shipped.

For more information, you can consult our Shipping Policy page or the shipping section on the product pages.

Standard shipping is free.

We also offer free shipping on all orders, regardless of their total amount.

For more information, see our checkout page or our Shipping Policy.

For further confirmation, you can also contact our customer service through the Customer Service page.

Orders are processed shortly after they are placed, so they can no longer be modified once processing has begun. Please carefully review your order before finalizing your purchase.

If your item arrives in good condition but you no longer wish to keep it, you may return it within 14 days of delivery. We cannot accept return requests after this period.

To be eligible for a return, the item must be in the same condition as when you received it, unworn or unused, with its tags attached, in its original packaging, and accompanied by proof of purchase, such as your receipt.

You are responsible for arranging and paying the return shipping costs, including any applicable customs clearance fees. Please do not use a shipping method that requires the recipient to handle customs clearance, as our warehouse cannot accept packages sent under these conditions.

Please also see our Refund Policy page for full details.

Enter your gift card or promo code in the designated field during checkout, then click “Apply”.

The total amount will be adjusted automatically. If you encounter a problem, please contact our customer service team for assistance.

If the tracking information indicates that your package has been delivered but you cannot find it, please first follow these steps:

Check that the delivery address listed on your order is correct.
Ask your neighbors, your building’s reception desk, or check any safe location where the package may have been left.
Review any delivery instructions or notes provided by the carrier.

If the package is still missing after that, please contact our customer service team with your order number and tracking information. We will open an investigation with the carrier and inform you of the next steps.

If you entered an incorrect shipping address, please contact our customer service immediately to check whether your order can still be modified before it is shipped.

As Ruœgy processes orders within 2 to 3 days, it is important to act quickly to have the best chance of correcting the information in time. You can request assistance through the Contact us page.

VAT is included in all prices.

For any further questions, please contact our customer service.

A confirmation email is sent as soon as your purchase is completed.

If you don't see it, first check your spam or junk mail folder. If you still can't find it, please contact our customer service so we can confirm your order and resend the email if necessary.