Frequently asked questions

Shipping

Do you offer free shipping to the United States and the United Kingdom?

Yes, we offer free shipping on all orders to the United States and the United Kingdom.
Where do you ship?

We ship throughout the United States and the United Kingdom and the United States.
How long does delivery take?

Orders are usually delivered within 2 to 10 business days, including processing and transit. Times may vary slightly during busy periods.
What is the order cut-off time?

Orders placed before 6:00 PM are processed from the next business day.
How long does order processing take?

Orders are processed quickly: the total delivery time, including processing, is 2 to 10 business days (Monday to Friday, excluding public holidays).

Shipping restrictions

Do you ship to PO boxes or military addresses?

No, we do not ship to PO boxes or military addresses (APO/FPO/DPO).
Are there any shipping restrictions?

Some items may be subject to shipping restrictions under carrier regulations.

Returns and refunds

What is your return policy?

We offer 30-day returns from the day you receive your item.
Which items are eligible for return?

Returned items must be:

  • Unused and unworn
  • In their original packaging
  • With tags attached
  • Accompanied by proof of purchase
How do I make a return?

To request a return, please contact us through our contact form.
Returns must be approved before items are sent back.
Do you offer exchanges?

We offer direct exchanges for eligible items.
To request an exchange, please contact us through our contact form and tell us the reason for your request.
How long do refunds take?

Approved refunds are issued to the original payment method within 10 business days after inspection.
If more than 15 business days have passed since approval, please contact us through our contact form.

Orders and payments

What happens if my parcel is lost or returned?

If a parcel is lost, damaged or returned because of an incorrect address or failed delivery, please contact us through our contact form.
Additional shipping costs may apply to reship it.
Which payment methods do you accept?

We accept the following payment methods: Apple Pay, Google Pay, Maestro, Mastercard, Shop Pay, UnionPay and Visa.
Is my payment information secure?

Yes. All payments are processed with SSL encryption and are PCI compliant.
We never have access to your full payment details.
Can I cancel or change my order?

Once an order has been accepted and processed, it may no longer be possible to cancel or change it.
Please contact us as soon as possible if you need help.
What if my order arrives damaged or incorrect?

Please check your order as soon as you receive it.
If your item is damaged, defective or incorrect, contact us right away through our contact form so we can help.

Customer service

How can I contact customer service?

You can reach us through our contact form.
What are your support hours?

Monday to Friday | 9:00 AM–5:00 PM Weekends | 11:00 AM–4:00 PM
How quickly do you respond?

We aim to respond to all inquiries within 24 hours on business days.

General information

Are the product photos true to life?

We strive to show our products as accurately as possible.
Colors and appearance may vary slightly depending on your screen settings.
Can the policies change?

Yes. Our policies may be updated from time to time to improve our services or meet regulatory requirements.
The latest version will always be available on our website.